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Privacy Policy

LANGDON Group Limited (ABN 34 004 116 241) and its Australian subsidiaries including H.J. Langdon & Co Pty Ltd (ABN 89 006 641 701), The Natural Food Trading Company Pty Ltd (ABN 82 162 097 387).

Adopted by the Board of Langdon Group Limited April 2022.

Rights to Privacy
The Natural Foods Trading Company Pty Ltd (‘Company’, ‘we’ or ‘our’) understands the importance of protecting an individual’s right to privacy. This privacy policy sets out how we aim to protect the privacy of your personal information, your rights in relation to your personal information managed by us and the way we collect, use and disclose your personal information.

In handling your personal information, we are required to comply with the Privacy Act 1998 (Cth) (‘Act’) and any privacy principles enacted under the Act. This policy may be updated from time to time.  

Personal Information  
Personal information is information that identifies an individual or from which an individual’s identity can reasonably be ascertained.  

Collection of Statistical Information  
When you use our website, we may collect statistical information relating to your use of this website, including:

  • your server address
  • your IP address
  • your top-level domain name (for example .com, .gov, .au, .uk etc)
  • the pages you accessed and documents downloaded
  • the website you visited immediately prior to accessing this website
  • your navigation patterns
  • the type of browser you are using

Statistical information on its own may not necessarily identify an individual and may not constitute personal information. However, it provides us with statistics that we can use to analyse and improve our website.  

Collection of Personal Information  

Depending on your use of our website, we may collect personal information relating to you. The kinds of personal information that we may collect include your name, date of birth, address, e-mail address, and telephone numbers.  

How Do We Collect Personal Information?  

Generally, we collect your personal information directly from you, by requesting that you provide your personal information when you fill out an application form or other similar document or submit information to us via our website. There may be other occasions when we collect your personal information from you or from other sources, such as from a publicly maintained record, from an information services provider or from a related business of Langdon Ingredients.  

Why Do We Need Your Personal Information?  

We collect your personal information for the purposes of:

  • providing access to our website and other related services 
  • responding to queries and feedback you submit to us
  • processing your subscription to our newsletter(s)
  • facilitating our internal business operations
  • providing you with information about our products and services that may be of interest to you 
  • any other legal requirements which we must comply with

You are under no obligation to provide your personal information to us. However, without receiving certain information from you, we may not be able to provide our services to you.  

Who Do We Disclose Your Personal Information To?  

We disclose your personal information for the purpose for which we collect it or where you have consented to us disclosing this information.  The types of organisations to which we may disclose the personal information you provide us with include: 

  • any third party service provider which we may engage to provide administration, process payments, technology, auditing, mailing, printing or other services
  • our related bodies corporate and partner organisations, including Langdon Ingredients, Langdon Coffee Merchants; The Natural Foods Trading Company; and Henry Langdon 
  • Government authorities where required to by law
  • our professional advisers (including legal and accounting firms, auditors, consultants and other advisers

Security of Your Personal Information  

We will take reasonable steps to ensure that the personal information we hold is protected against misuse, loss, unauthorised access, modification, or disclosure.  

Can You Access the Personal Information That We Hold About You?  
Under the Act, you have a right to access your personal information that is collected and held by us. If at any time you would like to access or change the personal information we hold about you, or you would like more information on our approach to privacy, please let us know.  

To obtain access to your personal information, we may request that you provide us with proof of your identity. This is necessary to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected.  

We will take all reasonable steps to provide access to your personal information within 30 days from your request. If providing you with such access requires a detailed retrieval of your personal information, a fee may be charged for the cost of such retrieval and supply of information.

How to Contact Us  
For further information or inquiries regarding your personal information, please contact the Privacy Compliance Manager at info@nftc.com.au or via our online contact form.   

Privacy Complaints  
Please direct all privacy complaints to the Privacy Compliance Manager. At all times, privacy complaints:

  • will be treated seriously
  • will be dealt with promptly
  • will be dealt with in a confidential manner
  • will not affect your existing obligations or
  • affect the commercial arrangements between you and us 

The Privacy Compliance Manager will commence an investigation into your complaint. You will be informed of the outcome of your complaint following the completion of the investigation. In the event you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Federal Office of the Privacy Commissioner.